solt Responsible Gaming — Your safety is our priority
Gaming is for fun. solt wants every player to enjoy it within their limits — for themselves and their family.
What responsible gaming is and why it matters
Online casino and sports betting are a form of entertainment for many people. It stays healthy only when there is a clear limit on time and money spent. solt believes every player should play knowingly and in control — for entertainment, not to chase losses.
Our terms and conditions make it clear that no user may play with borrowed money or funds needed for essential living expenses. Treating betting or casino games as a source of income is a misconception — the outcome of any game depends primarily on chance.
The core goal of solt's responsible gaming policy is to put tools in players' hands so they can monitor their own habits. Deposit limits, temporary breaks, or full self-exclusion — all of these can be activated directly from your account.
Tools to keep yourself in control
Activate these limits at any time from your account settings. If you need help, use our 24/7 live chat.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Decreasing a limit takes effect immediately; increasing one takes effect after 72 hours.
Session Time Limit
Enable automatic logout after a set period of time. Avoid playing for long stretches without a break.
Temporary Break (Cool-off)
Suspend your account temporarily for anywhere between 1 day and 6 weeks. During this time, logging in or making deposits will not be possible.
Self-Exclusion
Close your account completely for 6 months or more. Opening a new account during this period is prohibited.
Activity History
View a complete history of your bets, wins, losses, and deposits at any time. Use it to understand your own habits.
Contact the Support Team
If you need help setting limits, speak to our support team 24 hours a day via live chat or email.
Warning signs
If you notice any of the following signs in yourself, pause and seek support.
Repeatedly playing to win back lost money — the "I'll win this time" mindset.
Gradually spending more time and money on gaming and being unable to stop on your own.
Hiding your gaming from family or friends.
Betting with money needed for essential expenses or with borrowed funds.
Feeling restless or irritable when unable to play.
Skipping work, studies, or family responsibilities to spend time gaming.
Healthy gaming habits
Following these habits keeps gaming enjoyable.
- Only play with money you can afford to lose without it affecting your household.
- Set a daily or weekly budget before you play and stick to it.
- Take breaks — rest from time to time instead of playing for long stretches at once.
- Avoid playing when you are feeling down, tired, or under stress.
- Think of winning as a side effect of normal entertainment, not a guaranteed source of income.
- Talk openly with family and friends; habits kept hidden are more likely to cause harm.
- Review your activity history every month and look for patterns in your behaviour.
Where to find support
If things feel hard to manage alone, reaching out for help is the sensible thing to do. The resources below are available to you.
solt Support Team
solt's 24/7 live chat and email support are available in both Bengali and English. For self-exclusion or help setting limits, contact the support team directly — we are ready to help.
Email: [email protected]
Family and Close Ones
Talk to a family member or a trusted friend. Sharing the problem makes it easier to find a solution. Support from someone close to you can often work faster than professional help.
Professional Advice
Consult a mental health professional or addiction specialist. District hospitals and mental health centres across Bangladesh provide this kind of support.
solt's commitment
solt is not just a gaming platform — it aims to create an environment where player safety always comes first. Our privacy policy clearly explains how your information is kept secure and that no data is shared with third parties.
Age verification for every user is a mandatory part of our registration process. We do not allow minors to open accounts, and we encourage guardians to keep parental controls active on shared family devices.
Answers to common responsible gaming questions can be found in our FAQ section. If you cannot find an answer, ask us directly via live chat — the support team is always available.