solt Privacy Policy

solt is an online gaming and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy explains what types of information are collected from you when you use the solt website and related services, how that information is processed, and what steps we take to protect it.

This policy should be read together with solt's Terms and Conditions, as both documents together form the complete legal framework for using the platform. If you have any doubts about anything, please contact our support team.

This policy applies to the soltcasino.cam website and all related services, including Android and iOS applications.

solt may collect the following types of information:

2.1 Identity Information

• Full name (provided at registration)
• Date of birth (for age verification)
• National ID number or passport number (for KYC verification)
• Email address
• Mobile number

2.2 Financial Information

• Deposit and withdrawal transaction records
• Payment methods used (bKash, Nagad, Rocket, Upay or bank account details)
• Wallet number or account number (for payment verification)

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Session logs and activity records
• Time spent on the site and pages visited

2.4 Gaming Activity Information

• Bet history and game logs
• Win and loss records
• Bonus usage history
• VIP level progress

solt collects your information in various ways:

3.1 Information You Provide Directly

You provide your information to us directly during account registration, identity verification (KYC), deposit or withdrawal requests, and when seeking support via live chat or email.

3.2 Automatically Collected Information

When you access the platform, certain technical information is collected automatically through cookies, pixel tags and log files. This includes navigation patterns, device identification information and details of gaming sessions.

3.3 Information Received from Third Parties

Payment processors (such as mobile banking services and banks) share limited information with us as needed to complete transactions. Information may also be received from third-party verification services where fraud prevention or identity verification is required.

solt uses your information for the following purposes:

1. Account Management: Creating, verifying and ensuring secure access to accounts.
2. Payment Processing: Completing deposits and withdrawals securely and promptly.
3. Service Improvement: Analysing user experience to make the platform more effective.
4. Security and Fraud Prevention: Detecting unusual activity to keep accounts secure.
5. Legal Compliance: Adhering to applicable laws and regulations.
6. Customer Support: Resolving your issues via live chat or email.
7. Bonuses and Promotions: Informing you about applicable offers.
8. Responsible Gaming: Detecting unusual gaming patterns and taking steps to protect users.

We do not sell your information to third parties for any commercial purpose.

solt uses industry-standard security technology to protect your information:

5.1 Encryption

All data transfers are encrypted using SSL (Secure Socket Layer) technology. Stored sensitive data, particularly financial information, is protected by strong encryption algorithms.

5.2 Access Control

Only authorised solt staff can access your information — and only when their duties require it. All access is logged and regularly audited.

5.3 Retention Period

All necessary information is stored while your account is active. Even after an account is closed, financial transaction records may be retained for a specified period due to legal obligations. Once that period has passed, data is securely deleted or anonymised.

5.4 Response to Data Breaches

If a security breach is detected, solt will take prompt steps to contain it and will notify affected users in a timely manner.

solt may share your information with third parties on a limited basis in the following cases:

6.1 Payment Processors

Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, Upay and bank transfer services to complete deposits and withdrawals. These organisations are governed by their own privacy policies.

6.2 Technology Service Providers

Game software developers and cloud service providers may be given access to limited information to operate the service. These providers may only use the information for specified purposes in accordance with solt's instructions.

6.3 Legal Requirements

Where required by court order, government directive or legal obligation, necessary information may be provided to the relevant authorities.

6.4 Fraud Prevention

In cases of cybercrime or financial fraud, relevant information may be shared with investigating agencies.

Cookies and similar technologies are used on the solt platform. They help the website function properly, improve service quality, and remember user preferences.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification and core platform functionality. Disabling them may cause the platform to not work properly.

7.2 Analytics Cookies

Statistics are collected to understand how users use the solt platform. This information is used to improve service quality and is processed in anonymous form.

7.3 Cookie Management

You can control or delete cookies from your browser settings. Please note, however, that disabling certain cookies may limit specific features of the platform.

As a user of the solt platform, you have the following rights regarding your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If there are any errors in your information, you can request that they be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (legal obligations apply).
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request to receive your information in a common format.
• Right to Withdraw Consent: You can request at any time that data processing carried out on the basis of consent be stopped.

To exercise these rights, contact our support team via live chat or email. For more details about your rights and protections relating to responsible gaming, please read the relevant page.

solt strictly prohibits anyone under the age of 21 from opening an account or using the platform. Information required to verify age is collected at registration, and appropriate steps are taken in this regard.

If a minor has mistakenly opened an account and this comes to our attention, that account will be closed immediately and any information collected will not be retained beyond legal requirements.

If parents suspect that their child under the age of 21 is using this platform, please notify our support team immediately.

You can request to close your solt account at any time. After the account is closed:

• Processing of your gaming activity and personal preference data will be stopped.
• Records of financial transactions may be retained for a specified period to meet legal obligations.
• Some identification data may be kept in a limited form for fraud prevention purposes.
• Once the mandatory retention period has passed, all data will be securely deleted or anonymised.

Visit our FAQ page for details on the account closure process and related terms.

solt reserves the right to amend this privacy policy at any time. If significant changes are made, we will notify you via the email address you provided or through a notice on the platform.

Continuing to use the platform after any changes means you accept the terms of the updated policy. We therefore recommend reading the new policy carefully whenever you receive a change notification.

The date of each revision will be noted at the top of the document as "Last Updated".

If you have any questions about this privacy policy, requests regarding your data, or any concerns, please contact our support team:

• Live Chat: Directly on the platform via 24/7 live chat (in Bengali and English)
• Email: [email protected]

Our support team is available 7 days a week, 24 hours a day, in both Bengali and English.

To learn general information about solt, read our About Us page.